FAQs

If you are having difficulties with your epub download, and/or, opening the epub in either Adobe Digital Editions, or a reader such as BlueFire, please read the following information. Typical error messages and how to resolve the problem are listed below.

I can not open the eBook in my eReader

If you are having difficulty opening the file in Adobe Digital Editions (ADE), or any other eBook reader that supports Digital Rights Management, try first to save the .ascm file in your Downloads directory. The .ascm file is really just a pointer file to the ebook.  Adobe Digital Editions should go and get it.  If you are using Windows, and, if the file has been downloaded to the computer, you can use the 'Open With' function in Windows Explorer to specify that ADE should open the file. For Apple products, open the file with iBooks or any other iPad or iPhone app that supports eBooks. The same is true for Android products.

When I click on the Download button, nothing happens.

Try using another Internet browser:

·                  In Windows, try with Firefox or Google Chrome.

·                  On an Apple device, try with Safari or Opera.

·                  On an Android device, try with Opera Mini or Google Chrome.

When I click on the Download button, I get a message "Error contacting authentication server."

This error message generally indicates a problem with your Internet connection. Check your Internet connection and make sure that no program, such as antivirus software or a firewall, is blocking the connection.

When I download an eBook on my computer, it doesn't open with the correct program. How do I change the default program for eBooks?

Windows 7 and 8

1.               Go to Start > Control Panel >Programs> Default Programs > Associate a file type or protocol with a program.

2.               Under Extensions, select .acsm and click the button Change program. The window Open with should appear.

3.                Click on the Browse button and find the desired program. For example, Adobe Digital Editions should be in "C:\Program Files\Adobe\Adobe Digital Editions\digitaleditions.exe".

4.                Click on Open to associate the .acsm file type with the selected program.

5.                Double-click on the file URLLink.acsm that you downloaded. It should now open in the desired program.

Mac

1.               Right-click on the file URLLink.acsm that you downloaded and select Get info.

2.                In the Open with: drop-down menu, choose the desired application.

3.                Click on the Change all button to associate all files with the selected application.

4.                Click on Continue.

5.                Double-click on the file URLLink.acsm that you downloaded. It should now open in the desired application.

 

The following error messages are preceded by "Error getting license. License server communication problem".

E_ADEPT_NO_TOKEN
This error indicates a problem with the eBook file. It is not caused by you or your computer. Please notify the Press, by email to press@press.wlu.ca, or by calling 519 884-0710, and someone will email you a correct link to download the eBook file again.

 

E_LIC_LICENCE_SIGN_ERROR

This error indicates a problem with the eBook file. Contact the Press, by email to press@press.wlu.ca, or by calling 519 884-0710, and someone will email you a correct link to download the eBook file again.

 

E_ADEPT_REQUEST_EXPIRED  

This error message seldom occurs, but, check that your system date and time are set correctly. They may have defaulted back to 1980.

 

E_LIC_WRONG_OPERATOR_KEY

This may be caused by the virus protection program that you are running. Try to disable the antivirus program and try again.

 

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

This is one of the common error messages that you might get when using Adobe Digital Editions.

This message is related to Adobe's eBook DRM (digital rights management) system. Book publishers are concerned about software piracy, so most of them only sell their eBooks with DRM that restricts files from being shared with others but still allows you to read your eBooks on multiple computers or devices. When you open an eBook on different devices, make sure that they are all authorized with the same Adobe ID.

You may also get this error message if:

  1. You have purchased the eBook sometime in the past and you're trying to download it again, or
  2. You are trying to use the eBook on a new computer/device or a computer that has had its operating system upgraded/reinstalled, or,
  3. You are trying to re-download an eBook that you'd previously lost or deleted.

    Adobe allows users to re-download previous purchases and to use their eBooks on multiple computers and devices, but, you need to go back to the beginning of the download process and start over.

    a. Install Adobe Digital Editions on the computer where you want to read the eBook. (http://www.adobe.com/products/digitaleditions/)
    b. Authorize Adobe Digital Editions with the same Adobe ID that you used when you downloaded the eBook for the first time.
    c. Open Adobe Digital Editions, and click the downward arrow next to the word LIBRARY. Then click Authorize computer. From there, follow the prompts to sign in with your Adobe ID.
Please Note:

  1. If you did not authorize Adobe Digital Editions with an Adobe ID before you downloaded the eBook for the first time, then you have effectively forfeited your right to use the eBook on multiple computers.
  2. If you're not sure which Adobe ID you used, check for an existing Adobe ID on Adobe's website: (https://www.adobe.com/cfusion/membership/index.cfm)
  3. If you already authorized Adobe Digital Editions with the wrong Adobe ID, you can de-authorize it and then re-authorize with the correct Adobe ID.

  4. Additional Information

    Epubs that are purchased on the WLU Press website contain digital rights management (DRM) protection that restricts items from being shared with others. The DRM for WLU Press epubs is handled by Adobe Digital Editions. To view purchased epubs through our site you must first install Adobe Digital Editions and activate an Adobe ID. There is no charge to do so.

    Adobe Digital Editions ensures that your epubs are not locked on one computer or device. They are assigned to you through an Adobe ID and can be viewed on any compatible device activated with your Adobe ID. This means your purchased epub can be viewed on your desktop, laptop, tablet, or mobile device but only if your Adobe ID is activated before purchase. Note your Adobe ID (email address and password).

    Click here for Adobe Digital Editions FAQ (http://www.adobe.com/ca/products/digital-editions/faq.html)

    Once you have an Adobe ID, you still need a reading application if you are using a tablet or mobile phone. We recommend BlueFire Reader which also uses Adobe ID. Click here for instructions on using BlueFire Reader (http://www.bluefirereader.com/)

    Device Specific Instructions

    • Desktops and laptops:
      Once you have purchased the book and have the download link, open the eBook with Adobe Digital Editions.
    • Ebook readers such as Kobo, Nook, and Sony:
      Once you have purchased the book and have the download link, download the epub to Adobe Digital Editions. Connect your ebook reader to your computer. When the ebook reader registers in the left-hand side, drag the book from the ADE library to the ebook reader.
    • Android Tablets and Phones:
      Download BlueFire Reader and authorize it with your Adobe ID. Once you have purchased the book and have the download link, it will appear on your Bluefire Reader.
    • iPhone:
      Download BlueFire Reader. Open iTunes and connect your phone or tablet. Click on the phone the left-hand side, then click on Apps in the top menu. Scroll down until you see File Sharing , and click on BlueFire. To add a file, click on Add in the bottom left and find the epub file wherever you stored it. That will transfer the epub to your phone or tablet.
    • iPad:
      Open Safari as your browser. Chrome will not work. Download BlueFire Reader and authorize it with your Adobe ID. Once you have purchased the book and have the download link, it will appear on your Bluefire Reader.