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False Alarm

The Computerization of Eight Social Welfare Organizations

By John M. Gandy & Lorne Tepperman
Subjects Political Science, Social Policy, Technology & Engineering, Social Science
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Paperback : 9781554584727, 231 pages, June 1990


This book uses case studies to show how and why eight social service organizations adopted computers.

Computerized information systems can be destructive or constructive for organizations and staff. However, the impact of a system cannot be predicted from its logical design alone: one must analyze how well the design fits the needs, interests, and existing practices of those who are likely to use it.